About this Course
Approximate Time to Completion: 10 Minutes
Instructor: Bhupinder Calotia, Technical Support Lead
- Examine target versions for upgrade considerations
- Analyze ingestion requests
- Inspect diagnostic files captured by on-premise Console
In this course, we’ll present Catalog in the Cloud best practices and recommendations for maintenance and troubleshooting. While your DGC environment is hosted, and managed by Collibra, Catalog in the Cloud introduces a service, or application that is now hosted within your infrastructure, and managed by your team. Your Collibra hosted DGC environment should always run the same version as your on-premise Jobserver. For this reason, it is crucial that upgrade activity is planned accordingly so that both DGC, and your on-prem Jobserver are upgraded at, or around the same time.
When troubleshooting issues related to registering data sources with your on-prem Jobserver, it is important to understand how the solution is expected to work and where to find the appropriate logs or useful information to identify a problem. When troubleshooting, keep in mind the following: The ingestion begins at DGC, which is hosted by Collibra. You can access the DGC logs in the Console of that environment under Diagnostic Files. The expectation is that when an ingestion or sync is requested by a user, the request should reach your on-prem Jobserver. It is necessary to validate that this actually occurred and there were no connectivity issues along the way. If the issue cannot be easily identified, Collibra Support is available. To optimize your time spent with Support, we have included a list of criteria to include with your Support ticket.